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Service Update

A month on from the lockdown we would like to remind you all that we are still available by telephone on 01579 383456 Monday to Friday 9am to 5pm and Saturday 9am to Midday. We can also be contacted by fax on 01579 384223 and by e-mail to insure@hotmail.co.uk. If you would like a video chat by Skype please phone for an appointment.
We will ensure that we continue to provide a quality service to all our customers both personal and commercial.
We understand this is a most difficult time for all businesses and individuals and we appreciate your patience and understanding.

Coronavirus Update

Please be aware that our office is now closed to visitors until further notice as a protective measure for our staff.
We are still available by telephone on 01579 383456 Monday to Friday 9am to 5pm and Saturday 9am to Midday. We can also be contacted by fax on 01579 384223 and by e-mail to insure@hotmail.co.uk. If you would like a video chat by Skype please phone for an appointment.
We have modified our working practices and are working hard to ensure we continue to provide quality service to our customers throughout the current pandemic.
We understand this is a difficult time for all businesses and individuals and we appreciate your patience and understanding.
Jeremy Gist

Travel Insurance update from AXA

UPDATED_AXA_Cover_Directive_Corona_Virus

 

AXA Cover Directive – Coronavirus26/02/2020 v3
Overview
A new Chinese coronavirus, a cousin of the SARS virus, has infected hundreds since the outbreak began in Wuhan, China, in December.
Since the original cases in China the virus has spread to many other countries. For a map detailing impact please see: https://www.nytimes.com/interactive/2020/world/asia/china-wuhan-coronavirus-maps.html
Some products sold by AXA do not include cover to cancel a trip if a regulatory authority has advised against travel to that area. We have taken the decision to allow any policy to cover cancellation due to regulatory advice for any trips due to depart on or before 30/04/2020. We will reassess this date at regular intervals.
Please be aware all claims are subject to validation. Any policy, trip or expense purchased to an area which is already suffering an outbreak and/or has regulatory advice in place at the time of purchasing of the policy then claims will not be considered.
CUSTOMER FAQs
Cancelling your trip
Am I covered to cancel my trip?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• You should contact your claims team for claims consideration if –
o You are due to travel to an area where regulatory body has advised against travel to and you have costs that will not be covered by your tour operator or transport provider and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.
o You are unable to commence your trip due to a compulsory quarantine or a regulatory authority advising you not to leave your home. Or the area you are due to travel due is ‘locked down’ due to quarantine.
o You have a pre-existing medical condition and a medical practitioner has advised you not to travel due to a risk to your health.
o You are due to travel to an area where you will need to self-isolate upon return.
• If you are due to travel to an area where no regulatory body has advised to cancel, then no cover is in place for disinclination to travel.
Am I covered to cancel my trip to an area where no regulatory advice exists?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• If you are due to travel to an area where no regulatory body has advised to cancel, then no cover is in place for disinclination to travel.
Ending your trip early
Am I covered to cut short my trip and am I covered for additional costs I pay to return home?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• Where you are on a trip and regulatory advice changes to advise against travel and you have costs that will not be covered by your tour operator or transport provider and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.
AXA Cover Directive – Coronavirus26/02/2020 v3
During a trip
What if the hotel or area I am staying in gets quarantined and I am unable to return as planned?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs and/or additional costs incurred.
• Where you have been subject to compulsory quarantine whilst on a trip and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.
FAQ’s
Q- I’m no longer travelling; can I have a refund on my travel insurance?
A- If you have purchased a single trip policy and are no longer travelling and have not made a claim and not intending to make a claim, for example you have received full refunds, then We will give a 65% refund on your policy.
Q- I am now travelling to an alternative country am I still covered by my insurance?
A-To ensure we are still able to provide cover to your amended destination please contact our sales team to update your policy.
Useful links:
https://www.gov.uk/foreign-travel-advice/china
https://www.nytimes.com/interactive/2020/world/asia/china-wuhan-coronavirus-maps.html
https://www.who.int/health-topics/coronavirus
Should you have any further questions please contact our team.

Met Office Warning

Home Insurance Guide

Great advice

Something for the weekend?

Summer Weather?

We all like a good joke about the weather, come rain or shine. But if your home has been damaged following a storm, dealing with the aftermath is no laughing matter.

To help you avoid the worst, we’ve put together a list of simple steps you can take to limit the damage caused by strong winds and heavy rain – before, during and after a storm.

Before the storm

The best thing you can do at any time of the year is to make sure your property is well looked after. Regular checks can help your home stand up to bad weather when it comes. Try carrying out the following:

  • Check your roof regularly
    Look for loose or missing tiles, crumbling pointing or any other signs of damage. Also ensure your television aerial and satellite dish are securely attached.
  • Secure your fence
    Make sure fence panels are fixed in place and garden gates are in good working order. You don’t want panels flying away or gates swinging wildly in the wind.
  • Remove hazardous branches
    Cut down loose or overhanging branches in your garden, particularly those close to windows or power lines. But be careful: some trees are safeguarded and cannot be removed. Check with your local planning authority if you’re unsure whether a tree can be cut.
  • Keep gutters clear of moss and leaves
    If your gutters overflow during a downpour, it’s time to give them a good clean. Remember to make sure they’re securely fixed in place once you’ve finished.

Professionals perform the above jobs for a reason. So if a task involves climbing up a ladder or working near power lines, be sure to get expert help.

When a storm’s approaching

If a storm’s on its way, there’s no need to panic. There are still plenty of tasks you can carry out to help minimise the impact of howling wind and rain.

  • Secure garden furniture
    Put away ladders, garden furniture, children’s toys or anything else that strong winds could send hurling around.
  • Close and fasten doors and windows 
    Don’t forget to secure less frequently used entrances, like loft trapdoors.
  • Park vehicles in a garage
    If you have a garage, use it. If you don’t have one, try to park well away from trees, walls or fences that could fall in the face of strong winds.
  • Keep pets indoors
    Make sure pets are protected and small outside pets are brought indoors.
  • Prepare a storm emergency kit 
    Be prepared just in case you need to leave your home in the midst of the storm. Pack warm clothes, medicines, a torch and batteries.

It’s also a good idea to ensure your home insurance documents are easily accessible – just in case you need to give us a call.

During the storm

Once the storm hits, stay indoors as much as possible. Only head outside when it’s essential.

If you do hear something in your home break, don’t try to repair damage while the storm’s still in progress. Property can be repaired, but it’s more important to stay safe.

After the storm

If your home or belongings have been damaged, contact your insurer as soon as possible and let them know what’s happened.

List any damage to your property and don’t throw anything away in case it’s needed for the claims process. It’s also a good idea to photograph or video the damage.

While you wait for the professionals to take care of any significant repairs, there are several things you can do to start the clean up once it’s safe to do so:

  • Use a plastic sheet to temporarily patch up damaged parts of your home that you can get to safely and easily
  • Check in on vulnerable neighbours or relatives and help them make any arrangements for repairs
  • Remember to keep clear of electrical or telephone cables that have been blown down or are hanging loose

Finally, try not to panic. Insurance companies like us are used to dealing with events like storms and the damage they often cause. That’s why we work with a large network of local contractors to make sure we can get help to you as quickly as possible when you need it.